At MoodsbyThania, we want you to absolutely love your purchase! 💕 If something isn’t quite right, we’re here to help make it right. Items must be new, unused, and in their original packaging. For hygiene reasons, opened or used makeup products cannot be returned. Please send back items within 14 days of receiving your order for a full refund or exchange.
Customers are responsible for return shipping costs, and we recommend using a shipping method with tracking so your item arrives safely. Once we receive your return, we’ll process your refund or exchange as quickly as possible.
If you’d like to swap an item for something else, just let us know which product you’d like, and we’ll make it happen! We know shopping online can sometimes be tricky. If you have any questions about returns, exchanges, or shipping, don’t hesitate to reach out to us—we’re always happy to help!