At MoodsbyThannia, we want you to love your purchase.For hygiene reasons, all lip products (lip gloss, lip oil, and lip liner) must be new, unused, and in their original packaging to qualify for a return.Open or used products are non-returnable.If your order arrives damaged or incorrect, please contact us within 5 days of delivery and we will be happy to assist you with a replacement or resolution.Customers are responsible for return shipping costs. We recommend using a tracked shipping method to ensure safe delivery.Once we receive and inspect your return, we will process your refund or exchange as quickly as possible.If you have any questions, feel free to contact us — we’re happy to help.